Cookies Policy

1.1. We accept Mastercard and Visa card. We cannot accept payment by cheque for orders made online.
1.2. Payment will be taken when you place your order. In case of query, please call 0044 (0)20 3012 3456 (Monday to Friday 9am to 5pm), quoting your order reference number.
1.3. By placing an order, you consent to payment being charged to your debit or credit card as provided on the order form. 

2.1. Ordering from the UK and Channel Islands
The standard postage and packaging charge for Christmas cards is £3. We will normally despatch your order within seven days of your order being placed.   If you do not receive your cards within two weeks, please contact our Supporter Care Team on 020 3012 3456 or info@thebrooke.org.pk. We may, at our discretion and expense, deliver parts of your order separately.
2.2. Ordering from outside the UK and Channel Islands
Delivery periods for orders placed from outside the UK and Channel Islands will be longer. Please contact our Supporter Care Team on 0044 (0)20 3012 3456 or info@thebrooke.org if you require more information about overseas orders.

3.1. If the Christmas card you have ordered is unavailable, we may supply you with a suitable substitute. If you don’t wish to accept this substitute you may return it to us and we will issue you with a full refund. If you receive damaged Christmas cards or we supply you with a substitute for a card which is unavailable and you do not want the substitute, you should notify us as soon as possible. You may return the cards, and a replacement or full refund will be provided. Please contact our Supporter Care Team on 0044 (0)20 73012 3456 or info@thebrooke.org for details of a freepost address that cards may be returned to.
3.2. You can cancel your order without giving any reason, either before or after we deliver it. If you wish to cancel your order after we have delivered it you should notify us within 15 days of delivery or, where we deliver your order in instalments, within 15 days of the last item delivered. You can notify us by contacting our Supporter Care Team on 0044 (0)20 3012 3456 or info@thebrooke.org. To meet the cancellation deadline it is sufficient for you to tell us that you wish to cancel before the cancellation period has expired. You then have 15 days to get the cards back to us. This right to cancel does not apply to Brooke Shop Gifts as they are donations to Brooke.
3.3. If the right to cancel applies and you want to return your order once you have received it, for either a refund or exchange, package the relevant items securely in a re-saleable condition in their original packaging and send them to us within 15 days of delivery (or 15 days of your notifying us of your wish to cancel your order as above). For your protection, we recommend that you use a recorded-delivery service.
3.4. Please note that you will be responsible for the cost of returning cards to us unless we deliver the item to you in error or it is faulty or if we have supplied you with a substitute card.
3.5. If you cancel (and where already delivered, return) your order in accordance with the above provisions, we will (subject as stated below) refund to you:-
3.5.1. The purchase price for the item cancelled/returned
3.5.2. Brooke’s standard and least expensive delivery charge for the item cancelled/returned even if you have elected to return the item using a delivery method which is more expensive. Note – where you ordered several items and only cancel/return some of them, delivery charges will not be refunded except for such part of delivery charges that relate specifically to the items returned.
3.6. Any refund issued under these provisions will be made, using the same means of payment as you used for your order within 14 days of:-
3.6.1. Brooke  receiving the cards back; or
3.6.2. (if earlier) you providing evidence that you have returned the cards; or
3.6.3. you telling us that you want to cancel your order if you cancel before we despatch the cards.
3.7. In all other cases, if we are not at fault or there is no right to change your mind, you have no right to cancel your order.
3.8 If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please advise us at the earliest opportunity by calling our Supporter Care Team on 020 7470 9393 or info@thebrooke.org. We will investigate and arrange a refund as necessary. 

4.1. If you order one of our Brooke Shop Gifts you are donating to fund our work for which we are enormously grateful. You will receive a card to commemorate the gift.
4.2. All the items featured in the Brooke Shop part of our sites are genuinely needed and used by the programmes that the Brooke supports. However, your donation will not necessarily be used towards the item shown but will be used to help Brooke to continue with its full range of work.
4.3. Email cards are sent as soon as you have submitted your online Brooke Shop Gift application, though due to circumstances beyond our control they may occasionally take several minutes or possibly even hours before they arrive in the recipient’s in-box. If you, or your intended recipient, do not receive the certificate, please check your ‘spam filter’ to confirm whether the email has been diverted. If the email card has not been delivered, please email us on info@thebrooke.org providing full details of the Brooke Shop Gift applied for. A copy of your application confirmation is always helpful. From time to time due to circumstances beyond our control we may be unable to deliver cards to the email address provided by a donor. In such cases it may be necessary to send the card to an alternative email address.
4.4. Please note that occasionally circumstances beyond our control could affect delivery times. If your gift is time-sensitive, you may want to check the despatch date with our Supporter Care Team at the time of making your donation. Postage and packaging for Brooke Shop Gifts is free of charge. 

5.1. We hope that you are happy with your cards and the service you receive, but should you have any queries or problems please contact our supporter care team on 0044 (0)20 3012 3456 or info@thebrooke.org.

6.1. The Brooke Christmas cards are sold by the Brooke’s wholly owned trading subsidiary, The Brooke Hospital for Animals Trading Limited (‘Brooke Trading’). Brooke Trading gift aids all its profits to Brooke. It is a company limited by shares number 8959139 and its registered office address is Brooke, 66 Lincoln’s Inn Fields, London, WC2A 3LH.
Brooke Trading may be contacted at 0044 (0)20 3012 3456 or info@thebrooke.org.
6.2. All orders for cards are subject to availability, and we reserve the right to refuse to supply to any individual or company. The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If you select a card which is sold out, we may carefully choose an alternative. You may return substitute cards if you are not satisfied with them (see Cancellation and Returns clause 3).
6.3. Your submission of an order represents an offer to purchase the cards indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on our sites but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange delivery to your address or wish to decline your offer for any other reason, we will not be obliged to sell you that card.
6.4. Shortly after we receive your order, we will acknowledge it by email, detailing the products you have ordered. This email is issued automatically and does not mean that your order is accepted.
6.5. We may contact you to obtain further information to enable your order to be evaluated or processed.
6.6. Acceptance of your order for cards and completion of the contract between you and us will take place when we dispatch the cards to you. Any cards on the same order which we have not dispatched to you do not form part of that contract. We will assign an order number to your order and tell you what that number is.  It will help us if you tell us the order number whenever you contact us about your order.
6.7. The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price. While we try to ensure that all prices on our sites are accurate, errors may occur. If we discover an error in the price for any cards you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the cards, you will receive a full refund.
6.8. Prices displayed include VAT where applicable. Price and availability information is subject to change without notice.
6.9. Cards may differ slightly from the images shown. All sizes and dimensions of cards as indicated on our sites are approximate, but we make every effort to make sure they are as accurate as possible. We have made every effort to display as accurately as possible the colours of the images that appear on our sites. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the card on delivery.
6.10. You are responsible for ensuring the accuracy of the details provided on the order form.
6.11. We have a legal obligation to supply cards in conformity with your order.
6.12. We do not file details of your order for you to subsequently access direct on our sites.
6.13. If you have donated to Brooke we will send you an email with the card you have chosen as an attachment in pdf format to the email address you have given.  Paper cards will be sent to you by post.